Shipping Policy

Last Updated: July 25, 2025

Thank you for choosing StudioFlowMats. We are dedicated to ensuring your order reaches you safely and efficiently. Below you will find detailed information regarding our logistics processes and delivery expectations.

1. Order Processing Timeline

Our fulfillment team initiates the preparation of your order immediately upon receipt. Please allow approximately 3 business days for quality inspection, packaging, and dispatch to our logistics partners.

Please Note: Orders submitted over the weekend will be processed and dispatched on the following Monday.

2. Shipping Rates & Estimated Arrival

We provide a flat-rate international shipping fee of $5.99 USD for all global destinations. Following the processing period, most packages arrive within a window of 10 to 20 business days.

3. Potential Service Delays

While we strive for punctuality, certain external factors such as customs clearance procedures, weather conditions, or carrier transit issues may lead to extended delivery times. We appreciate your understanding should these rare delays occur.

4. Shipment Tracking

Stay updated on your package's transit status. A shipping confirmation email containing a unique tracking ID will be sent to you once your order has been dispatched.

You may monitor your delivery via:

www.17track.net

Tip: Tracking information typically requires a few days to synchronize with the carrier system. Please do not be concerned if tracking details are not immediately available.

5. Partial Shipments

To ensure the fastest possible delivery, items within a single order may be dispatched from different specialized warehouses. As a result, your products may arrive in separate packages, each with its own tracking number.

6. Modifications to Orders

Requests for order changes are highly time-sensitive. If you need to update your shipping address or modify an item, please contact us within 12 hours of purchase.

Please email our support team at:

support@studioflowmats.com

Please include:

Your Order ID
Your Order Email Address
Specific details regarding the requested adjustment

7. Unsuccessful Delivery Attempts

If a delivery attempt is made while you are unavailable, the carrier will usually leave a notification. We recommend contacting your local postal service or courier directly to arrange pickup or redelivery.

Liability: StudioFlowMats is not responsible for orders returned due to incorrect address information, incomplete delivery details, or failure to collect the parcel within the carrier's holding period.

8. Delivery Inquiries

If your shipment appears to be delayed, please follow these guidelines:

Active Tracking:
If your tracking information has been updated within the last 7 days, your package is still considered to be in active transit.

Tracking Inactivity:
If tracking information has remained unchanged for more than 7 consecutive days, please contact us at:

support@studioflowmats.com

Please provide your order details so our team can assist you.

9. Lost or Stolen Shipments

Lost in Transit:
If an official investigation confirms that a package was lost during transportation, we will arrange a replacement shipment at no additional cost.

Confirmed Deliveries:
Our coverage does not extend to items lost or stolen after the tracking status has been marked as "Delivered." In such cases, we recommend checking with neighbors, building management, or your local delivery provider.

10. Shipping Origins & Destinations

Global Reach:
StudioFlowMats provides worldwide shipping to most international destinations.

Dispatch Locations:
We work with fulfillment centers located across the US, Canada, Australia, and the EU. To provide competitive pricing and efficient delivery, some orders may be shipped directly from our manufacturing partners.